Operate and Maintain (OM)

Operate and Maintain provides the support, administration, and maintenance necessary to ensure effective and efficient information technology (IT) system performance and security. [NIST SP 800-181]

The Operate and Maintain NICE Framework Category contains the following NICE Framework Specialty Areas:

• Data Administration (DTA)
• Knowledge Management (KMG)
• Customer Service and Technical Support (STS)
• Network Services (NET)
• Systems Administration (ADM)
• Systems Analysis (ANA)